Customer login

Customer ID:
Forgot your password?

More about...

Shipping & Returns

Shipping method:

- UPS Standard (Delivery within 1-3 working days - depends on the zone)
- UPS Express Saver (Delivery the next working day*)


- DHL Express (Delivery the next working day*)

Shipping costs:

Shipping costs depends on the method of delivery, weight and zone.

h-o-t-phone GmbH covers UPS Standard shipping costs if the total amount of order is 5 000 Euro or higher.

h-o-t-phone GmbH covers all Express shipping costs if the total amount of order is 15 000 Euro or higher.




Dear customers,
in case your country is not on this list, please feel free to contact our customer service
We will be happy to give you the correct information about the delivery costs.


All goods are under EU warranty and can be sent to the service center in your country.
In case they can't repair it, please contact us before you send it back to us on your own costs.
We will send it to our warranty repair center.

We will send you the goods back with your next order.

* Please confirm duration before